KL & Selangor · 16 branchesKL & Selangor · 16 branchesCase won't charge, won't hold charge, or won't charge your AirPods even though it has power? SPR checks the cheap culprits first — a lint-packed port, dirty pod-well contacts — before replacing anything. Port, battery, hinge and lid-switch faults all serviced in 1 to 2 hours.
ON-BENCH REPAIR · 16 BRANCHESTry a clean and a different cable first — note exactly which of these fits, since each points to a different fix.
We start with the cheap, common culprits: a charging port packed with pocket lint, dirty pod-well contacts, or a bad cable — a clean clears a surprising number of 'dead case' complaints at minimal cost. If the port itself is damaged (bent pins, a worn Lightning or USB-C connector), we replace the port. If the case charges but won't hold it, the case's own small battery has worn out and we replace that separately from any AirPods cell work. Contacts and lid-switch or hinge faults are serviced too — a case that doesn't sense the lid opening won't connect your pods properly. Because the case is a sealed unit, the careful part is opening and re-closing it cleanly. We always confirm whether the fault is the case or the pods first — sometimes a 'pods won't charge' problem is actually the case — so you don't pay to fix the wrong part. Counter-level, typically 1–2 hours. If the case is beyond economical repair we say so straight, since a replacement case alone, keeping your existing pods, is an option.
Counter-level, typically 1–2 hours. We start with the cheap, common culprits: a charging port packed with pocket lint, dirty pod-well contacts, or a bad cable — a clean clears a surprising number of 'dead case' complaints at minimal cost. If the port itself is damaged (bent pins, a worn Lightning or USB-C connector), we replace the port. If the case charges but won't hold it, the case's own small battery has worn out and we replace that. Contacts and lid-switch / hinge faults are serviced too — a case that doesn't sense the lid won't connect your pods properly. Because the case is a sealed unit, the careful part is opening and re-closing it cleanly. We always confirm whether the fault is the case or the pods first — sometimes a 'pods won't charge' problem is actually the case — so you don't replace the wrong thing. If the case is beyond economical repair we tell you straight, since a replacement case alone (keeping your pods) is an option.
Case Repair supported across every AirPods generation — parts stocked at all 16 branches.
Stocked at most branches · 1–2 hr at the bench · 6-month warranty.
Walk in any day — same warranty, same QC at every shop.
Often not. The most common cause is lint packed into the charging port, which a clean clears, or a bad cable / adapter — try another known-good one. If the port is physically damaged we replace it; if the case charges but drains fast, its internal battery has worn out and we replace that. We check the cheap causes first during the free diagnosis so you don't replace a case that just needed cleaning.
Yes. The case has its own small battery that wears out over a few years, which shows as a case that charges but won't hold it. We can replace the case battery. On older models we'll give you the honest cost-vs-replace comparison, since a replacement case is sometimes the better value — either way you keep your existing pods.
Usually dirty or corroded contacts in the pod wells, which a clean fixes, or a fault on the case board. Sometimes it's actually the pods, not the case. We test the case and the pods separately during the free diagnosis so we fix the real cause and you don't pay to repair the wrong part.
SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your AirPods first to confirm parts at the branch nearest you.
Typically 1–2 hr at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
Every AirPods generation — AirPods 2/3/4, AirPods Pro 1 and 2, AirPods Max. Charging cases (Lightning and USB-C) repaired separately if needed.
Cost depends on the AirPods model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Every case repair at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
Case Repair at any of 16 SPR branches across KL & Selangor. WhatsApp us a photo and we'll confirm stock + quote in minutes.
