SEC-08 / SUPPORT · Questions
Before you walk in.
Common questions. For unlisted cases, contact SPR support directly via WhatsApp.
Q.01Where can I repair a cracked phone screen near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across Kuala Lumpur and Selangor. Walk into the closest branch — no appointment needed — or WhatsApp us a photo of the cracked screen first to confirm parts are in stock at the branch nearest to you.
Q.02How much does cracked screen repair cost in Malaysia?[+]
└─ We don't post fixed prices because the same crack on different models is a different repair. WhatsApp us a photo and the model — we send a quote, free, in minutes. Free in-branch diagnosis if you walk in.
Q.03Should I do glass-only or replace the full screen?[+]
└─ Glass-only saves money when the panel underneath is genuinely intact — no lines, no dead pixels, no touch loss. If any of those are present, glass-only is not an option. Free diagnosis tells you which route fits before any work is quoted.
Q.04Do you stock screens for older or rarer phones?[+]
└─ Most current and recent phones — iPhone 8 onwards, Samsung Galaxy S10 / Note 10 onwards, recent Huawei, Oppo, Vivo, Xiaomi, Realme, OnePlus, Pixel — we stock at multiple branches. Older or less common models we typically order in within 24–48 hours.
Q.05What's the difference between original-quality, Service Pack, and OEM-grade aftermarket screens?[+]
└─ Service Pack = manufacturer's authorised replacement panel. Original-quality = same factory's OEM panel sold to repair shops. OEM-grade aftermarket = third-party panels matched to original spec — slightly lower brightness, lower price, full 6-month warranty.
Q.06My screen got a green line after a drop — is that fixable?[+]
└─ Yes, we see it daily on Samsung Galaxy S / Note, iPhone Pro / Pro Max, and Pixel Pro. Green-line damage is internal OLED panel damage — the panel needs replacing.
Q.07How long does cracked screen repair take?[+]
└─ Most current iPhone, Samsung Galaxy and Android screen swaps are 30 minutes to 2 hours, while you wait. Glass-only repairs that involve careful separation can take longer — up to half a day.
Q.08Will Face ID / fingerprint sensor still work after the screen swap?[+]
└─ Face ID compatibility depends on the panel grade — original-quality and Service Pack preserve Face ID; some OEM-grade aftermarket may degrade Face ID over time. In-display fingerprint sensors require post-repair calibration which we do as part of every screen swap.
Q.09What warranty do I get on cracked screen repairs?[+]
└─ 6-month warranty on parts and labour for screen swaps across all 16 SPR branches. Bring it to any branch for warranty claims. Warranty covers panel defects but not new physical damage from a subsequent drop.
Q.10Can I get a cracked screen repaired today, walk-in?[+]
└─ Yes for most current models — walk-in welcome at all 16 branches. Free check on arrival, quote on the spot, repair while you wait for most screen swaps.
