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AirPods Pro 1 / AirPods 1st Gen · at least 1 week · 16 branches

AirPods Pro 1 / AirPods 1st Gen AirPods Max.

Ear-cup driver fault, battery, Digital Crown, cushion replacement. Full disassembly needed.

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at least 1 week6-month warrantyNo fix, no charge
Over-ear headphones on a repair bench with one ear cushion removed exposing the driver
AirPods Max · what it looks like on AirPods Pro 1 / AirPods 1st Gen
One ear cup silent or distorted
Battery drains fast / won't hold charge
Digital Crown stuck or unresponsive
Full symptom details
  • One ear cup is silent, distorted or much quieter than the other — a driver or internal connection fault.
  • Battery life has collapsed, or it won't hold charge — the internal battery is worn.
  • The Digital Crown is stuck, won't turn, or volume / playback control doesn't respond.
  • Noise cancellation or transparency mode behaves oddly, or there's condensation in the ear cups — a known AirPods Max moisture issue.
  • The ear cushions are worn, torn or won't stay attached — these are magnetic and replaceable on their own.
About this repair & all variants

AirPods Pro 1 / AirPods 1st Gen airpods max at SPR takes at least 1 week. Drop them at any of our walk-in branches in Kuala Lumpur and Selangor. Every AirPods Pro 1 / AirPods 1st Gen variant is supported: AirPods 1st Gen (2016–2019) · AirPods Pro 1st Gen (2019). Free diagnosis on walk-in, free quote on WhatsApp, 6-month warranty on parts and labour, honoured at all 16 branches.

Ear-cup driver fault, battery, Digital Crown, cushion replacement. Full disassembly needed. All variants covered: AirPods 1st Gen (2016–2019) · AirPods Pro 1st Gen (2019). Walk into any of 16 SPR branches across KL & Selangor — no appointment needed — or WhatsApp us a photo first for a free quote.

How AirPods Pro 1 / AirPods 1st Gen airpods max actually goes

Allow at least 1 week — AirPods Max need full disassembly for anything internal because they're built tight. For a dead or distorted ear cup we open that side and repair or replace the driver and its connection. A collapsed battery is replaced internally. A stuck or unresponsive Digital Crown is cleaned and, if needed, the crown assembly replaced. The ear cushions are the easy one — they're magnetic, so worn or torn cushions are swapped without opening anything. Condensation and ANC issues from the known moisture problem are dried out and cleaned, and we check the mics and sensors that drive noise cancellation. As with all sealed Apple audio gear, the careful part is opening and re-closing without damage, and we test both drivers, the crown, ANC and battery before returning them. We tell you upfront which repairs are quick and cheap (cushions, a clean) versus more involved (driver, battery, board) so you can decide.

What we check first on your AirPods Pro 1 / AirPods 1st Gen
  • Note which ear cup fails and how (silent, distorted, quiet) — isolates the driver side.
  • Check the Digital Crown for both rotation and the press — they're separate functions.
  • If the cushions are the only issue, they're magnetic and pop off / on — confirm whether it's just a cushion swap you need.
  • Note any moisture, condensation or ANC weirdness, especially after gym or cold-to-warm use — points to the known moisture issue rather than a dead driver.
Free quote on WhatsApp
No fix, no charge
WhatsApp SPR — AirPods Pro 1 / AirPods 1st Gen AirPods Max
Send these on WhatsApp for the fastest AirPods Pro 1 / AirPods 1st Gen quote
  • What fails — an ear cup, the battery, the Digital Crown, the cushions, or ANC.
  • Which side, if it's an ear-cup or driver issue.
  • Whether there's been moisture, sweat or condensation.
  • Whether you just need cushions replaced or a deeper repair.
How it works

Four steps. Zero hassle.

Step 1WhatsApp
Drop off

Snap a photo

WhatsApp the damage + your device model. We reply as soon as possible.

Step 210 min
Diagnosis

Get a quote

Transparent pricing before you commit. OEM-grade and premium options explained.

Step 3Drop-off
Repair

Walk into a branch

Drop in at any of 16 workshops. No appointment. Free diagnosis on arrival.

Step 41 week+
Check & collect

Take it home

AirPods repairs take at least 1 week. We WhatsApp you when they are ready. 6-month warranty included.

16 Branches
Locations

16 branches.
One always nearby.

Walk in during opening hours. No appointment needed. Each branch is owned and operated by SPR — same standard everywhere.

Kuala Lumpur
★ KepongAmpangKuchai LamaMid ValleySetapakSri PetalingSungei WangTaman MaluriTaman Segar
Selangor & Putrajaya
Equine ParkMahkota CherasPuchong KenariRawang Anggun CityTaipan USJUptown DamansaraIOI City Mall 2
View all 16 branches →
Customer reviews

Don't take our word. Take theirs.

Google
4.9★★★★★
N=17,000+
Facebook
4.7★★★★★
N=720+
Google total across all 16 SPR branches
RVW-001Verified
★★★★★

“Brought in my iPhone 13 after it took a swim in the pool. Two other shops said replace the phone. SPR Kepong ultrasonic-cleaned the board overnight and it's been working perfectly — that was six months ago.”

C
── Mr Chen K.M.
Kepong · Water damage · 2026
Questions

Before you walk in.

Common questions. For unlisted cases, contact SPR support directly via WhatsApp.

Q.01Where can I get AirPods Pro 1 / AirPods 1st Gen airpods max near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across KL and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Ampang, Rawang Anggun City, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. AirPods repairs are concentrated at our larger branches (Kepong HQ, Mid Valley, Uptown Damansara) because of miniature-board adhesive joints and single-pod cell swap requirements — WhatsApp us first to confirm which branch is fastest for your AirPods Pro 1 / AirPods 1st Gen.
Q.02How long does AirPods Pro 1 / AirPods 1st Gen airpods max take?[+]
└─ Allow at least 1 week for AirPods Pro 1 / AirPods 1st Gen — every AirPods repair needs that long. Drop them at any SPR branch without an appointment, or WhatsApp us first. All AirPods Pro 1 / AirPods 1st Gen variants are covered: AirPods 1st Gen (2016–2019) · AirPods Pro 1st Gen (2019).
Q.03What does AirPods Pro 1 / AirPods 1st Gen airpods max cost in Malaysia?[+]
└─ We don't post fixed prices because cost depends on which AirPods Pro 1 / AirPods 1st Gen variant (AirPods 1st Gen (2016–2019) · AirPods Pro 1st Gen (2019)), the parts tier you choose, and whether any secondary damage is involved. WhatsApp us a clear photo of the issue and the exact model — we send a free quote within minutes. No charge for walk-in diagnosis.
Q.04What warranty does SPR give on AirPods Pro 1 / AirPods 1st Gen airpods max?[+]
└─ Every AirPods Pro 1 / AirPods 1st Gen repair includes a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor. Logic-board and water-damage repairs carry shorter warranties due to the unpredictable progression of underlying damage — we explain the terms before any work starts.
Q.05One ear cup on my AirPods Max has gone silent — can it be fixed?[+]
└─ Usually yes. A silent or distorted ear cup is typically a driver or internal-connection fault on that side, and we open that cup to repair or replace the driver. We test both sides, the crown and ANC after, so you get balanced sound back. Bring it in for a free diagnosis and we'll tell you whether it's a connection, the driver, or something cheaper.
Q.06Can you just replace the ear cushions on my AirPods Max?[+]
└─ Yes, and it's the simplest, cheapest fix we do on them — the cushions are magnetic, so worn or torn ones pop off and new ones attach with no disassembly needed. If your only issue is flattened or torn cushions, that's all you need; we'll also check that the rest of the headphones are fine.
Q.07–09More questions (3)▾
Q.07There's condensation inside my AirPods Max and ANC is acting up — is that normal?[+]
└─ It's a known issue with AirPods Max — moisture can build up inside the ear cups, especially with sweat or moving between cold and warm air, and it can upset noise cancellation and the sensors. We dry and clean the cups and check the mics and sensors that ANC relies on. If moisture has reached the board we clean that too. Bring it in before it corrodes anything internally.
Q.08Is AirPods Pro 1 still worth repairing in 2026?[+]
└─ For battery replacement, usually yes — the H1 chip handles ANC and Transparency well and the acoustic quality is solid. If the driver has failed or the board is water-damaged, the repair-vs-replace economics are tighter. Free diagnosis confirms which you're dealing with, no charge.
Q.09AirPods 1st gen — can you even get the parts?[+]
└─ With lead time — stem cells for AirPods 1 are sourced through Kepong HQ's supplier network, typically 5–10 days. WhatsApp us first and we confirm availability before you make any trip. If we can't source the part, we tell you.
More AirPods Pro 1 / AirPods 1st Gen repairs

Something else on your AirPods Pro 1 / AirPods 1st Gen?

AirPods Pro 1 / AirPods 1st Gen Battery Replacement →AirPods Pro 1 / AirPods 1st Gen Single Pod Fault →AirPods Pro 1 / AirPods 1st Gen Case Repair →AirPods Pro 1 / AirPods 1st Gen Water Damage →
AirPods Max for other AirPods generations

Different AirPods? Same repair.

Full AirPods AirPods Max Guide →
AirPods Pro 3 AirPods Max →AirPods Pro 2 AirPods Max →AirPods 4 AirPods Max →AirPods 3 / AirPods 2 AirPods Max →AirPods Max AirPods Max →
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Your AirPods Pro 1 / AirPods 1st Gen. airpods max, done properly.

AirPods Pro 1 / AirPods 1st Gen airpods max at SPR — allow at least 1 week, 6-month warranty, 16 branches. WhatsApp us a photo for a free quote.

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