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AirPods Pro 2 · at least 1 week · 16 branches

AirPods Pro 2 AirPods Max.

Ear-cup driver fault, battery, Digital Crown, cushion replacement. Full disassembly needed.

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at least 1 week6-month warrantyNo fix, no charge
Over-ear headphones on a repair bench with one ear cushion removed exposing the driver
AirPods Max · what it looks like on AirPods Pro 2
One ear cup silent or distorted
Battery drains fast / won't hold charge
Digital Crown stuck or unresponsive
Full symptom details
  • One ear cup is silent, distorted or much quieter than the other — a driver or internal connection fault.
  • Battery life has collapsed, or it won't hold charge — the internal battery is worn.
  • The Digital Crown is stuck, won't turn, or volume / playback control doesn't respond.
  • Noise cancellation or transparency mode behaves oddly, or there's condensation in the ear cups — a known AirPods Max moisture issue.
  • The ear cushions are worn, torn or won't stay attached — these are magnetic and replaceable on their own.
About this repair & all variants

AirPods Pro 2 airpods max at SPR takes at least 1 week. Drop them at any of our walk-in branches in Kuala Lumpur and Selangor. Every AirPods Pro 2 variant is supported: AirPods Pro 2nd Gen (Lightning case, 2022) · AirPods Pro 2nd Gen (USB-C case, 2023). Free diagnosis on walk-in, free quote on WhatsApp, 6-month warranty on parts and labour, honoured at all 16 branches.

Ear-cup driver fault, battery, Digital Crown, cushion replacement. Full disassembly needed. All variants covered: AirPods Pro 2nd Gen (Lightning case, 2022) · AirPods Pro 2nd Gen (USB-C case, 2023). Walk into any of 16 SPR branches across KL & Selangor — no appointment needed — or WhatsApp us a photo first for a free quote.

How AirPods Pro 2 airpods max actually goes

Allow at least 1 week — AirPods Max need full disassembly for anything internal because they're built tight. For a dead or distorted ear cup we open that side and repair or replace the driver and its connection. A collapsed battery is replaced internally. A stuck or unresponsive Digital Crown is cleaned and, if needed, the crown assembly replaced. The ear cushions are the easy one — they're magnetic, so worn or torn cushions are swapped without opening anything. Condensation and ANC issues from the known moisture problem are dried out and cleaned, and we check the mics and sensors that drive noise cancellation. As with all sealed Apple audio gear, the careful part is opening and re-closing without damage, and we test both drivers, the crown, ANC and battery before returning them. We tell you upfront which repairs are quick and cheap (cushions, a clean) versus more involved (driver, battery, board) so you can decide.

What we check first on your AirPods Pro 2
  • Note which ear cup fails and how (silent, distorted, quiet) — isolates the driver side.
  • Check the Digital Crown for both rotation and the press — they're separate functions.
  • If the cushions are the only issue, they're magnetic and pop off / on — confirm whether it's just a cushion swap you need.
  • Note any moisture, condensation or ANC weirdness, especially after gym or cold-to-warm use — points to the known moisture issue rather than a dead driver.
Free quote on WhatsApp
No fix, no charge
WhatsApp SPR — AirPods Pro 2 AirPods Max
Send these on WhatsApp for the fastest AirPods Pro 2 quote
  • What fails — an ear cup, the battery, the Digital Crown, the cushions, or ANC.
  • Which side, if it's an ear-cup or driver issue.
  • Whether there's been moisture, sweat or condensation.
  • Whether you just need cushions replaced or a deeper repair.
How it works

Four steps. Zero hassle.

Step 1WhatsApp
Drop off

Snap a photo

WhatsApp the damage + your device model. We reply as soon as possible.

Step 210 min
Diagnosis

Get a quote

Transparent pricing before you commit. OEM-grade and premium options explained.

Step 3Drop-off
Repair

Walk into a branch

Drop in at any of 16 workshops. No appointment. Free diagnosis on arrival.

Step 41 week+
Check & collect

Take it home

AirPods repairs take at least 1 week. We WhatsApp you when they are ready. 6-month warranty included.

16 Branches
Locations

16 branches.
One always nearby.

Walk in during opening hours. No appointment needed. Each branch is owned and operated by SPR — same standard everywhere.

Kuala Lumpur
★ KepongAmpangKuchai LamaMid ValleySetapakSri PetalingSungei WangTaman MaluriTaman Segar
Selangor & Putrajaya
Equine ParkMahkota CherasPuchong KenariRawang Anggun CityTaipan USJUptown DamansaraIOI City Mall 2
View all 16 branches →
Customer reviews

Don't take our word. Take theirs.

Google
4.9★★★★★
N=17,000+
Facebook
4.7★★★★★
N=720+
Google total across all 16 SPR branches
RVW-001Verified
★★★★★

“Brought in my iPhone 13 after it took a swim in the pool. Two other shops said replace the phone. SPR Kepong ultrasonic-cleaned the board overnight and it's been working perfectly — that was six months ago.”

C
── Mr Chen K.M.
Kepong · Water damage · 2026
Questions

Before you walk in.

Common questions. For unlisted cases, contact SPR support directly via WhatsApp.

Q.01Where can I get AirPods Pro 2 airpods max near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across KL and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Ampang, Rawang Anggun City, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. AirPods repairs are concentrated at our larger branches (Kepong HQ, Mid Valley, Uptown Damansara) because of miniature-board adhesive joints and single-pod cell swap requirements — WhatsApp us first to confirm which branch is fastest for your AirPods Pro 2.
Q.02How long does AirPods Pro 2 airpods max take?[+]
└─ Allow at least 1 week for AirPods Pro 2 — every AirPods repair needs that long. Drop them at any SPR branch without an appointment, or WhatsApp us first. All AirPods Pro 2 variants are covered: AirPods Pro 2nd Gen (Lightning case, 2022) · AirPods Pro 2nd Gen (USB-C case, 2023).
Q.03What does AirPods Pro 2 airpods max cost in Malaysia?[+]
└─ We don't post fixed prices because cost depends on which AirPods Pro 2 variant (AirPods Pro 2nd Gen (Lightning case, 2022) · AirPods Pro 2nd Gen (USB-C case, 2023)), the parts tier you choose, and whether any secondary damage is involved. WhatsApp us a clear photo of the issue and the exact model — we send a free quote within minutes. No charge for walk-in diagnosis.
Q.04What warranty does SPR give on AirPods Pro 2 airpods max?[+]
└─ Every AirPods Pro 2 repair includes a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor. Logic-board and water-damage repairs carry shorter warranties due to the unpredictable progression of underlying damage — we explain the terms before any work starts.
Q.05One ear cup on my AirPods Max has gone silent — can it be fixed?[+]
└─ Usually yes. A silent or distorted ear cup is typically a driver or internal-connection fault on that side, and we open that cup to repair or replace the driver. We test both sides, the crown and ANC after, so you get balanced sound back. Bring it in for a free diagnosis and we'll tell you whether it's a connection, the driver, or something cheaper.
Q.06Can you just replace the ear cushions on my AirPods Max?[+]
└─ Yes, and it's the simplest, cheapest fix we do on them — the cushions are magnetic, so worn or torn ones pop off and new ones attach with no disassembly needed. If your only issue is flattened or torn cushions, that's all you need; we'll also check that the rest of the headphones are fine.
Q.07–10More questions (4)▾
Q.07There's condensation inside my AirPods Max and ANC is acting up — is that normal?[+]
└─ It's a known issue with AirPods Max — moisture can build up inside the ear cups, especially with sweat or moving between cold and warm air, and it can upset noise cancellation and the sensors. We dry and clean the cups and check the mics and sensors that ANC relies on. If moisture has reached the board we clean that too. Bring it in before it corrodes anything internally.
Q.08AirPods Pro 2 ANC suddenly stopped working — is that a hardware fault?[+]
└─ Usually not — the most common cause is blocked microphone mesh from earwax and debris. Free clean at any branch first. If ANC is still absent after cleaning, the ANC microphone circuit is diagnosed and we quote accordingly. Most SPR ANC-related walk-ins resolve with a clean.
Q.09Lightning vs USB-C Pro 2 — is repair the same price?[+]
└─ Pod-cell replacement is identical in cost for both. Case-cell and case-connector repair varies slightly because the USB-C case has a different port and access method. WhatsApp us which variant you have for an accurate quote.
Q.10Only my left AirPod Pro 2 has battery drain — right one is fine. Do I replace both?[+]
└─ Not necessarily — we can replace the left stem cell only. But we always check both during diagnosis; if the right cell is close to the same degradation level, doing both in one visit saves you a second trip. Free diagnosis first and we give you the honest comparison.
More AirPods Pro 2 repairs

Something else on your AirPods Pro 2?

AirPods Pro 2 Battery Replacement →AirPods Pro 2 Single Pod Fault →AirPods Pro 2 Case Repair →AirPods Pro 2 Water Damage →
AirPods Max for other AirPods generations

Different AirPods? Same repair.

Full AirPods AirPods Max Guide →
AirPods Pro 3 AirPods Max →AirPods 4 AirPods Max →AirPods 3 / AirPods 2 AirPods Max →AirPods Max AirPods Max →AirPods Pro 1 / AirPods 1st Gen AirPods Max →
Free quote

Your AirPods Pro 2. airpods max, done properly.

AirPods Pro 2 airpods max at SPR — allow at least 1 week, 6-month warranty, 16 branches. WhatsApp us a photo for a free quote.

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