KL & Selangor · 16 branchesKL & Selangor · 16 branchesBack crystal and optical heart sensor cluster on Ultra — replacement or re-seal done at Kepong HQ to preserve the dive-mode sensor array. All variants covered: Apple Watch Ultra (2022) · Apple Watch Ultra 2 (2023). Walk into any of 16 SPR branches across KL & Selangor — no appointment needed — or WhatsApp us a photo first for a free quote.
Apple Watch Ultra 2 / Ultra 1 back crystal / sensor at SPR typically takes 2–4 hr at our larger walk-in branches in Kuala Lumpur and Selangor. Every Apple Watch Ultra 2 / Ultra 1 variant is supported: Apple Watch Ultra (2022) · Apple Watch Ultra 2 (2023). Free diagnosis on walk-in, free quote on WhatsApp, 6-month warranty on parts and labour, honoured at all 16 branches.
Workshop-level, typically 2–4 hours. The back crystal is the sapphire or ceramic window over the heart-rate, SpO2 and ECG sensor cluster, bonded to the case with strong adhesive that also forms part of the water seal. We carefully lift the cracked crystal, inspect and where necessary replace the optical sensor array beneath it, then re-seal with fresh adhesive and pressure-test where possible. If only the crystal cracked and the sensors are intact, it's a crystal-and-reseal job; if the impact also damaged the sensor cluster, we replace that too — we tell you which after opening it. Because the sensors are calibrated to the watch, we check heart rate, blood oxygen and wrist detection before returning it. Honest note: a cracked back crystal breaks the water resistance immediately, so even if the watch still works, water and sweat are now reaching the sensors — worth fixing before that corrodes them.
WhatsApp the damage + your device model. We reply within 5 minutes.
Transparent pricing before you commit. OEM-grade and premium options explained.
Drop in at any of 16 workshops. No appointment. Free diagnosis on arrival.
Most repairs done the same day. 6-month warranty included on every fix.
Walk in during opening hours. No appointment needed. Each branch is owned and operated by SPR — same standard everywhere.
“Brought in my iPhone 13 after it took a swim in the pool. Two other shops said replace the phone. SPR Kepong ultrasonic-cleaned the board overnight and it's been working perfectly — that was six months ago.”
“Samsung S23 had the dreaded green line. Three shops said the whole OLED panel needed replacing. SPR Uptown did the green-line correction in 90 minutes. Warranty honoured, no pressure sell on extras.”
“MacBook Pro battery swollen after four years. Walk-in at Mid Valley Express, OEM-grade replacement done same day while I had lunch. Clear warranty, no surprises.”
Common questions. For unlisted cases, contact SPR support directly via WhatsApp.
Same fault pattern shows up across the Apple cluster — SPR handles back crystal / sensor on every Apple device. Pick what you have:
Apple Watch Ultra 2 / Ultra 1 back crystal / sensor at SPR — 2–4 hr, 6-month warranty, 16 branches. WhatsApp us a photo for a free quote.