KL & Selangor · 16 branchesKL & Selangor · 16 branchesFace ID stopped working after a drop, or after a screen swap done elsewhere? We start with a free software reset, then inspect the Face ID flex on top of the display and test the dot projector and IR camera separately in dark and bright light. Flex-transfer cases are usually done in 1 to 2 hours.
ON-BENCH REPAIR · 16 BRANCHESFace ID failures usually fall into two causes — a missed flex transfer, or damaged sensor hardware. Here's what points to each.
Face ID failures fall into two groups. The first is a flex-transfer problem from a screen replacement done elsewhere — the original Face ID flex wasn't correctly moved onto the new screen, and we fix this by lifting it from where it's stuck and remounting it properly. The second is hardware damage to the dot projector or IR camera itself, most often from a drop at the wrong angle, which is more common on iPhone X / XS / XR's first-generation Face ID hardware. We test in both dark and bright lighting to tell the two apart, since a failing IR camera behaves differently to a cracked dot-projector flex.
Counter-level: 1–2 hours for Face ID flex transfer issues from prior third-party screen swap (we lift the original Face ID flex from your old screen and move it correctly to the new screen). For drop-damaged flex on the screen itself, we replace the flex assembly. Workshop-level (Kepong HQ): when the dot projector or IR camera itself has failed (most common after drops on iPhone X / XS / XR / 11 first-gen Face ID hardware), the diagnosis moves to component-level. Apple's Face ID hardware is paired to the logic board — we use serial-preservation tools to keep Face ID working with the original board. Not recoverable: severely drop-damaged dot projectors on first-gen Face ID iPhones (X / XR / XS) sometimes can't be salvaged; in those cases the iPhone keeps working but Face ID is permanently disabled and the customer falls back to passcode.
Face ID supported across every iPhone generation — parts stocked at all 16 branches.
Stocked at most branches · 1–2 hr at the bench · 6-month warranty.
Walk in any day — same warranty, same QC at every shop.
Almost always yes. The most common cause is the Face ID flex from the old screen wasn't transferred correctly to the new one. We lift the original flex and re-mount it to the existing replacement screen. Free diagnosis confirms before any charge.
Apple's Face ID hardware is paired to the logic board, not the screen. We use proper transfer tools to preserve the pairing on every Face ID flex move. Apple does not sell Face ID modules to repair shops — anyone claiming to install 'genuine Apple Face ID' on a non-Apple repair is misleading. We restore Face ID using your original flex on a quality replacement screen.
iPhone X / XR / XS first-gen Face ID flex is more exposed than later generations. Drop impact at the right angle cracks the dot-projector flex or shifts the IR camera alignment. We can usually repair via Kepong HQ component-level work; severe drop damage to the dot projector itself sometimes cannot be salvaged and we tell you that before charging anything.
SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your iPhone first to confirm parts at the branch nearest you.
Typically 1–2 hr at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
All iPhone models: iPhone SE (2nd and 3rd gen), iPhone 11, 12, 13, 14, 15, and 16 series including all Pro, Pro Max, Plus, and Mini variants. Older iPhones (X, XR, XS, 8, 7, 6s) supported on a parts-availability basis at most branches.
Cost depends on the iPhone model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Every face id at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
Face ID at any of 16 SPR branches across KL & Selangor. WhatsApp us a photo and we'll confirm stock + quote in minutes.
