Dot-projector and IR-camera diagnosis. Most fixable without logic board replacement. Walk in to any of 16 SPR branches across KL & Selangor, or WhatsApp us a photo for a free quote.
iPhone Face ID Repair at SPR is typically completed in 1–2 hr. Every iPhone model is covered. We use OEM-grade parts with a 6-month warranty at all 16 branches across KL & Selangor. Walk in for a free diagnosis, or WhatsApp us a photo of the damage for a quote.
Counter-level: 1–2 hours for Face ID flex transfer issues from prior third-party screen swap (we lift the original Face ID flex from your old screen and move it correctly to the new screen). For drop-damaged flex on the screen itself, we replace the flex assembly. Workshop-level (Kepong HQ): when the dot projector or IR camera itself has failed (most common after drops on iPhone X / XS / XR / 11 first-gen Face ID hardware), the diagnosis moves to component-level. Apple's Face ID hardware is paired to the logic board — we use serial-preservation tools to keep Face ID working with the original board. Not recoverable: severely drop-damaged dot projectors on first-gen Face ID iPhones (X / XR / XS) sometimes can't be salvaged; in those cases the iPhone keeps working but Face ID is permanently disabled and the customer falls back to passcode.
Not sure what's wrong? Send us a photo — free quote, no fix no charge.
Free WhatsApp diagnosisFace ID supported for every iPhone model from iPhone SE through iPhone 16 Pro Max — parts stocked at all 16 branches.
Walk-in screen and battery jobs done in 30–60 minutes. Take your phone home the same day.
Manufactured to the same specifications as the originals. Premium-grade upgrade available on request.
Free walk-in diagnosis at every branch. If we cannot repair it, you pay nothing — no diagnostic fee.
Every repair covered for 6 months on parts and labour. Honoured at all 16 branches.
KL and Selangor coverage. Walk into the workshop nearest to you — no appointment needed.
Every repair carried out by our own technicians at ESD-safe workstations. 17 years doing one thing only.
WhatsApp the damage + your device model. We reply within 5 minutes.
Transparent pricing before you commit. OEM-grade and premium options explained.
Drop in at any of 16 workshops. No appointment. Free diagnosis on arrival.
Most repairs done the same day. 6-month warranty included on every fix.
Every repair happens on grounded anti-static workstations with calibrated tools and microscope inspection. 16 workshops, same setup.
Face ID is one of 14 repair categories we handle for iPhone. Tap any below to read up on that specific repair.
Common questions. For unlisted cases, contact SPR support directly via WhatsApp.
KL · Selangor — walk in, no appointment needed.
“Brought in my iPhone 13 after it took a swim in the pool. Two other shops said replace the phone. SPR Kepong ultrasonic-cleaned the board overnight and it's been working perfectly — that was six months ago.”
“Samsung S23 had the dreaded green line. Three shops said the whole OLED panel needed replacing. SPR Uptown did the green-line correction in 90 minutes. Warranty honoured, no pressure sell on extras.”
“MacBook Pro battery swollen after four years. Walk-in at Mid Valley Express, OEM-grade replacement done same day while I had lunch. Clear warranty, no surprises.”
Face ID at any of 16 SPR branches across KL & Selangor. WhatsApp us a photo and we'll confirm stock + quote in minutes.
