SPR Smartphone Repair
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Mail-in repair · Anywhere in Malaysia

No branch in your state?
Mail it in — free return shipping.

All 16 SPR branches are in KL and Selangor, but many customers from Johor, Penang, Ipoh, Melaka, Sabah and Sarawak post their phones to us. You get a quote before anything is repaired, and we pay to send it back.

  • Free return shipping
  • Quote first — you decide
  • Inspected under CCTV
  • Warranty on every repair
WhatsApp us to mail in

WhatsApp +60 18-3944 559 · tell us your model and the problem

The SPR team from our KL and Selangor branches
We pay the return postage
Why mail it to SPR

You can't see the counter.
So we show you everything.

Posting a phone to a shop you have never visited takes trust. This is how we earn it.

Inspected under CCTV

All inspection of your phone is done under CCTV.

Quote first, you decide

Our technician checks it, then customer service sends you the quote. Nothing is repaired until you agree.

Free return shipping

You only pay postage to send it to us. SPR pays to send it back, with a tracking number.

Same warranty as walk-in

Every repair has a warranty. The length depends on the repair item, and we tell you before you pay.

4.9★ · 19,000+ Google reviews

Across our 16 branches in KL and Selangor — a real repair chain, not a one-man shop.

How it works

Five steps,
door to door.

  1. 1

    It arrives — we tell you

    We register your parcel the moment it arrives and let you know it reached us safely.

  2. 2

    Inspection under CCTV

    All inspection is done under CCTV.

  3. 3

    Quote — you decide

    Our technician inspects it, then customer service gives you the quote on WhatsApp. Nothing is repaired until you agree.

  4. 4

    Repair — we tell you

    Once you agree, we repair it and let you know on WhatsApp when it is done.

  5. 5

    Packed and shipped back free

    Bubble wrap, a thank-you card and your receipt, shipped back with a tracking number. It usually arrives in 1–3 days.

Before you send

How to pack it
and where to send it.

Put inside the parcel

  • The phone, wrapped in bubble wrap
  • A note with your name, phone number, phone model, the problem, and your return address

Take out first

  • SIM card and memory card
  • Phone case
  • Cables, box and other accessories

After you send it

WhatsApp us the tracking number so we can watch for your parcel.

Send to

SmartPhone Repair Academy – SPR (Melvin / CS)15, Jalan Metro Perdana Timur 2,Taman Usahawan Kepong, Kepong,52100 Kuala LumpurTel: +603-6243 3381
Shipping cost

You pay one way. We pay the way back.

Sending it to us

You pay the postage to send your phone to us.

Sending it back to you

FREE

SPR pays. Shipped with a tracking number, usually arrives in 1–3 days.

In KL or the Klang Valley? You don't need to post it — we offer free door-to-door pickup and return. WhatsApp us to arrange. (Bangi, Klang and Port Klang: please mail in.)

Questions

Before you post it.

Common questions. For unlisted cases, contact SPR support directly via WhatsApp.

Q.01How long does it take?
Repair time depends on the phone and the repair — ask our customer service on WhatsApp. Once it is shipped back, it usually arrives in 1–3 days.
Q.02How do I pay?
Payment details are confirmed by our customer service on WhatsApp when they give you the quote. Nothing is repaired until you agree to the quote.
Q.03Is my data safe? Do you need my passcode?
We do not need your passcode unless the repair requires testing — if it does, our staff will ask you.
Q.04Is there a warranty for mail-in repairs?
Yes, the same as walk-in. Every repair has a warranty; the length depends on the repair item, and we tell you before you pay.

Ready to send it?

WhatsApp us your phone model and the problem first. We will confirm everything before you post it.

WhatsApp us to mail in
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