Customer Service Associate

Be the first point of contact for customers — at the counter, on the phone and on WhatsApp. You'll log devices in, keep customers updated and make sure every job runs smoothly.

What you'll do

• Receive customers and log their devices in clearly.
• Answer phone and WhatsApp enquiries promptly.
• Keep customers updated on their repair status.
• Handle handover, payment and warranty records.
• Coordinate between the customer and the repair bench.

What we're looking for

• Warm, patient and well-organised.
• Good written Malay or English; Mandarin is a plus.
• Comfortable with phone, WhatsApp and simple systems.
• Customer service experience welcome but not required.
• Able to work retail hours, including weekends.

Why SPR

• Full on-the-job training — experienced or beginner, we'll get you up to speed.
• Work at the branch nearest you across Kuala Lumpur, Selangor or Putrajaya.
• A friendly bench team and a clear path from junior to senior.
• EPF, SOCSO and staff repair rates — a real job with a real team since 2015.

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