Q.01我的 AirPods 被洗衣机洗了 —— 是不是废了？[+]
└─ 不一定，但要快、别充电。把它们从盒里取出、擦干外表、放在通风处（不是米、不是盒里），然后送来。我们清洗盒内主板和触点并干燥耳塞，往往能救回充电盒、有时能救回耳塞。要知道完全泡透的耳塞是最难救的部分 —— 我们会告诉你真实几率，如果换一只新耳塞比维修更便宜，我们会直说。
Q.02进水后一只 AirPod 不工作了、另一只没事 —— 能只修一只吗？[+]
└─ 通常最合理的做法是换掉那只坏耳塞，而非深度维修，因为每只耳塞都是又小又密封的单元，维修的经济性很少胜过更换。我们会先诊断坏耳塞和充电盒 —— 有时其实是盒的触点问题，修起来更便宜 —— 给你一条诚实、最省钱、能恢复成对使用的路径。
Q.03AirPods Pro 不是防水的吗？为什么进水还坏了？[+]
└─ AirPods Pro 和部分型号是防汗防溅（IPX4），不是防水 —— 那是为运动和雨水设计的，不是泡水、洗衣机或马桶，而且充电盒通常完全没有防护等级。防护能力也会随年限和磨损减弱。一旦水进到耳塞或盒内就会腐蚀主板，所以无论什么等级都需要清洗。
Q.04Where can I get airpods water damage repair near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your AirPods first to confirm parts at the branch nearest you.
Q.05How long does airpods water damage repair take?[+]
└─ Typically 24 hr at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
Q.06Which AirPods models are covered?[+]
└─ Every AirPods generation — AirPods 2/3/4, AirPods Pro 1 and 2, AirPods Max. Charging cases (Lightning and USB-C) repaired separately if needed.
Q.07What does airpods water damage repair cost in Malaysia?[+]
└─ Cost depends on the AirPods model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
Q.08Is SPR an Apple Authorised Service Provider?[+]
└─ No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Q.09What warranty do I get?[+]
└─ Every water damage at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
Q.10What kind of replacement parts do you use?[+]
└─ OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Q.11Do you offer a free diagnosis?[+]
└─ Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
