Q.01SPR 的 AirPods 替换电池是 Apple 原厂电芯吗？[+]
└─ 不是 —— Apple 不向维修店出售 AirPods 电芯。我们使用与原装容量匹配的优质替换电芯，每次 AirPods 电池维修均附带 6 个月保修。如果你明确要求 Apple 原厂电芯，唯一途径是通过 Apple Authorised Service Provider 走 Apple 官方的过保服务。
Q.02你们能换 AirPods Pro 2 的电池吗？[+]
└─ 可以 —— AirPods Pro 1 和 Pro 2（Lightning 及 USB-C 充电盒两个版本）均支持。Pro 2 的耳塞电池拆解方式与 Pro 1 相近；充电盒部分 Lightning 与 USB-C 流程不同。WhatsApp 告诉我们你的确切型号，我们报两个选项的价格（耳塞电池、充电盒电池，或两者）。
Q.03AirPods Max 换电池 —— 流程一样吗？[+]
└─ AirPods Max 不一样 —— 它有内置耳罩电池，拆解流程更复杂（通常需要 2–4 小时，而非 1–2 小时）。驱动单元组件和 Digital Crown 均会原样保留。如果拆解过程中发现耳垫磁铁松脱，我们也可以一并更换。
Q.04Where can I get airpods battery replacement near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your AirPods first to confirm parts at the branch nearest you.
Q.05How long does airpods battery replacement take?[+]
└─ Typically 1–2 hr at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
Q.06Which AirPods models are covered?[+]
└─ Every AirPods generation — AirPods 2/3/4, AirPods Pro 1 and 2, AirPods Max. Charging cases (Lightning and USB-C) repaired separately if needed.
Q.07What does airpods battery replacement cost in Malaysia?[+]
└─ Cost depends on the AirPods model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
Q.08Is SPR an Apple Authorised Service Provider?[+]
└─ No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Q.09What warranty do I get?[+]
└─ Every battery replacement at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
Q.10What kind of replacement parts do you use?[+]
└─ OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Q.11Do you offer a free diagnosis?[+]
└─ Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
