Q.01我的 AirPods 充电盒充不进电 —— 是不是坏了？[+]
└─ 通常不是。最常见的原因是充电口塞了绒絮，清洁即可清除；或线 / 充电头坏了 —— 换个确认正常的试试。若充电口有物理损坏我们就换口；若能充但掉得快，是内部电池老化、我们更换它。免费诊断时我们先查便宜的原因，免得你换掉一个其实只需清洁的盒子。
Q.02AirPods 充电盒里的电池能换吗？[+]
└─ 能。充电盒有自己的小电池，几年后会老化，表现为能充但存不住。我们可以更换盒内电池。较旧的型号我们会给出诚实的「修 vs 换」对比，因为有时换个盒子更划算 —— 无论哪种你都保留现有耳塞。
Q.03我的充电盒自己有电却充不了 AirPods —— 为什么？[+]
└─ 通常是耳塞槽里触点脏污或腐蚀，清洁即可解决，或是盒内主板故障。有时其实是耳塞而非盒子。免费诊断时我们分开测试盒和耳塞，修真正的成因，免得你花钱修错了部件。
Q.04Where can I get airpods charging case repair near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your AirPods first to confirm parts at the branch nearest you.
Q.05How long does airpods charging case repair take?[+]
└─ Typically 1–2 hr at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
Q.06Which AirPods models are covered?[+]
└─ Every AirPods generation — AirPods 2/3/4, AirPods Pro 1 and 2, AirPods Max. Charging cases (Lightning and USB-C) repaired separately if needed.
Q.07What does airpods charging case repair cost in Malaysia?[+]
└─ Cost depends on the AirPods model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
Q.08Is SPR an Apple Authorised Service Provider?[+]
└─ No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Q.09What warranty do I get?[+]
└─ Every case repair at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
Q.10What kind of replacement parts do you use?[+]
└─ OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Q.11Do you offer a free diagnosis?[+]
└─ Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
