Q.01我的 Apple Watch 背面玻璃裂了 —— 会影响心率传感器吗？[+]
└─ 可能会。心率、血氧和 ECG 传感器就在后盖晶体正下方，所以裂痕可能扰动或损坏它们 —— 读数出错或停止。有时只是晶体碎、传感器完好，那就是换晶体+重新密封；有时传感器阵列也要换。开壳后我们会确认属于哪种，交还前测试所有传感器。
Q.02后盖晶体裂了值得修，还是该换表？[+]
└─ 通常值得修，尤其 Series 6/7/8/9 和 Ultra，整表价值远高于一次后盖晶体维修。较旧的 Series 3，我们会在诊断时免费给出诚实的「修 vs 换」对比。无论哪种，背面一裂防水就失效，拖着会有传感器日后腐蚀的风险。
Q.03后盖裂了还能继续戴 Apple Watch 吗？[+]
└─ 不建议长期戴。碎裂的后盖晶体已失去防水，汗水和湿气现在会接触传感器，锋利的边缘还可能压到或刮伤手腕。如果传感器还能用，并无即时危险，但戴得越久越容易开始腐蚀 —— 还是早点送来为好。
Q.04Where can I get apple watch back crystal / sensor repair near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your Apple Watch first to confirm parts at the branch nearest you.
Q.05How long does apple watch back crystal / sensor repair take?[+]
└─ Typically 2–4 hr at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
Q.06Which Apple Watch models are covered?[+]
└─ Every Apple Watch: Series 3 through 9, Apple Watch SE 1 and 2, Apple Watch Ultra 1 and 2. Series 1 and 2 supported on parts-availability basis.
Q.07What does apple watch back crystal / sensor repair cost in Malaysia?[+]
└─ Cost depends on the Apple Watch model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
Q.08Is SPR an Apple Authorised Service Provider?[+]
└─ No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Q.09What warranty do I get?[+]
└─ Every back crystal / sensor at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
Q.10What kind of replacement parts do you use?[+]
└─ OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Q.11Do you offer a free diagnosis?[+]
└─ Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
