Q.01我的 AirPods Max 一侧耳罩没声了 —— 能修吗？[+]
└─ 通常能。无声或失真的耳罩一般是那侧的驱动单元或内部连接故障，我们打开那只耳罩修复或更换驱动。之后我们测试两侧、表冠和降噪，让你恢复均衡的声音。带来做免费诊断，我们会告诉你是连接、驱动，还是更便宜的问题。
Q.02能只换我的 AirPods Max 耳垫吗？[+]
└─ 可以，这是我们对它做的最快、最便宜的维修 —— 耳垫是磁吸的，磨损或破裂的取下、新的装上只需几分钟，无需拆机。如果你唯一的问题是耳垫塌陷或破裂，那就只需换这个；你在店时我们会顺便确认耳机其余部分正常。
Q.03我的 AirPods Max 内部有冷凝水、降噪也出问题 —— 这正常吗？[+]
└─ 这是 AirPods Max 的已知问题 —— 耳罩内可能积聚潮气，尤其出汗或在冷热空气间移动时，会扰乱降噪和传感器。我们会干燥并清洁耳罩，检查降噪所依赖的麦克风和传感器。若潮气已到达主板，我们也会清洁。趁它还没腐蚀内部任何东西前送来。
Q.04Where can I get airpods max repair near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your AirPods first to confirm parts at the branch nearest you.
Q.05How long does airpods max repair take?[+]
└─ Typically 2–4 hr at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
Q.06Which AirPods models are covered?[+]
└─ Every AirPods generation — AirPods 2/3/4, AirPods Pro 1 and 2, AirPods Max. Charging cases (Lightning and USB-C) repaired separately if needed.
Q.07What does airpods max repair cost in Malaysia?[+]
└─ Cost depends on the AirPods model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
Q.08Is SPR an Apple Authorised Service Provider?[+]
└─ No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Q.09What warranty do I get?[+]
└─ Every airpods max at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
Q.10What kind of replacement parts do you use?[+]
└─ OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Q.11Do you offer a free diagnosis?[+]
└─ Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
