Dasar Privasi

This Privacy Policy explains how SPR Communication Sdn Bhd (“SPR”, “we”, “us”, or “our”) collects, uses, discloses, and protects the personal data of individuals who interact with us, whether online, in-store, or through our social media and messaging accounts. We are committed to handling your personal data responsibly and in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA).

By using our website, contacting us, or messaging us on any of our accounts, you agree to the collection and use of your information as described in this policy.

Contact and enquiry details you provide — such as your name, phone number, email address, device model, and a description of the repair or product you are asking about.

Messages, comments, and media you send us through our website forms, live chat, or our social media and messaging accounts.

Technical data collected automatically when you browse our website, such as your IP address, browser type, and pages visited, used to keep the site secure and improve it.

To respond to your enquiries, provide quotes, and carry out repair and sales services.

To follow up on bookings, repair status, and after-sales support.

With your consent, to send you updates about our services, promotions, and store information. You may opt out at any time.

To keep our systems and accounts secure and to meet our legal and accounting obligations.

When you contact us or interact with us through our social media and messaging accounts — including Instagram, Facebook Messenger, and WhatsApp — we receive the information you send us. This may include your message or comment, your name or username, and profile details that the platform makes available, so that our team can respond and provide customer support.

We use this information only to communicate with you and to provide our repair and sales services. We do not sell it. Data received through these platforms is handled in line with this Privacy Policy and with each platform’s own terms and policies.

By providing your personal data for a transaction or enquiry, you consent to its collection and use for that purpose. Where we wish to use your data for a secondary purpose such as marketing, we will obtain your consent separately.

You may withdraw your consent at any time by contacting us at info@sprtech.com.my.

We do not sell or rent your personal data. We may share it with service providers who help us operate our business (for example, payment or logistics providers) strictly to the extent needed to provide our services, or where we are required to do so by law.

Our website and accounts rely on third-party services (such as hosting, analytics, and the social/messaging platforms above). These providers process data on our behalf under their own privacy terms. We choose providers that maintain appropriate safeguards.

We keep your personal data only for as long as necessary to provide our services, meet our legal and accounting obligations, and resolve any disputes.

You have the right to request access to, correction of, or deletion of the personal data we hold about you at any time — including messages, comments, and contact details received through our website, Instagram, Facebook Messenger, or WhatsApp.

To request deletion of your data, email us at info@sprtech.com.my with the subject “Data Deletion Request”, or send us a message on the account you originally contacted us through. We will verify your identity and delete your data within 30 days, except where we are required to retain it by law.

We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your data and to limit access to it to those who need it to serve you.

Our website may use cookies to remember your preferences and to measure and improve site performance. You can reject cookies through your browser settings, though some features may not work as intended.

By using our website and services, you confirm that you are of the age of majority in your place of residence, or that you have the consent of a parent or guardian.

We may update this Privacy Policy from time to time. Material changes will be published on this page with a revised “last updated” date. In the event of a merger or acquisition, your information may be transferred to the new owners to allow continued service.

If you have any questions about this Privacy Policy or wish to exercise your rights, contact SPR Communication Sdn Bhd at info@sprtech.com.my.