Q.01只换前玻璃还是换整屏 —— 哪个更便宜？[+]
└─ 只换前玻璃是更便宜的档次（如果可行的话），但前提是下方的 LCD 或 OLED 未损坏。我们在工作台上评估 —— 如果 OLED 有细裂纹或触控板出现故障，整屏更换才是正确选择。将损坏的清晰照片发给我们 WhatsApp，我们免费告诉您适用哪个档次。
Q.02换屏后 Face ID 和 True Tone 还能正常使用吗？[+]
└─ 可以 —— 前提是原装 Face ID 排线和 True Tone 序列绑定正确转移到新屏幕。我们标准流程就包含这项转移。很多在其他店换屏后 Face ID 和 True Tone 失效的情况，都是因为那家店没有（或无法）迁移这些排线 —— 我们通常可以通过单独诊断为您修复。
Q.03OEM 级屏幕和原装一样好吗？[+]
└─ OEM 级屏幕符合原装规格（分辨率、亮度、色彩校准、Pro 机型的刷新率）。优质级再高一档，价格也更高。Apple 不向维修店出售屏幕，所以马来西亚任何独立维修店都无法提供 Apple 原厂屏幕 —— 任何人如此声称都是误导。我们提前展示两种档次，由您选择。
Q.04Where can I get iphone screen replacement near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your iPhone first to confirm parts at the branch nearest you.
Q.05How long does iphone screen replacement take?[+]
└─ Typically 30–60 min at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
Q.06Which iPhone models are covered?[+]
└─ All iPhone models: iPhone SE (2nd and 3rd gen), iPhone 11, 12, 13, 14, 15, and 16 series including all Pro, Pro Max, Plus, and Mini variants. Older iPhones (X, XR, XS, 8, 7, 6s) supported on a parts-availability basis at most branches.
Q.07What does iphone screen replacement cost in Malaysia?[+]
└─ Cost depends on the iPhone model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
Q.08Is SPR an Apple Authorised Service Provider?[+]
└─ No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Q.09What warranty do I get?[+]
└─ Every screen replacement at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
Q.10What kind of replacement parts do you use?[+]
└─ OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Q.11Do you offer a free diagnosis?[+]
└─ Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
