Q.01在其他店换屏后 Face ID 损坏 —— 能修吗？[+]
└─ 几乎一定能。最常见原因是旧屏的 Face ID 排线没有正确转移到新屏。我们取下原装排线并重新安装到现有的替换屏幕上。免费诊断确认后再收费。
Q.02用 Apple 原装零件能在第三方屏幕上恢复 Face ID 吗？[+]
└─ Apple 的 Face ID 硬件与主板绑定，而非与屏幕绑定。我们每次转移 Face ID 排线时都使用专用工具保全绑定关系。Apple 不向维修店出售 Face ID 模组 —— 任何声称在非 Apple 维修中安装「原装 Apple Face ID」的说法都是误导。我们使用您的原装排线配合优质替换屏幕来恢复 Face ID。
Q.03为什么我的 iPhone X Face ID 跌落后就不工作了？[+]
└─ iPhone X / XR / XS 第一代 Face ID 排线比后续机型更容易受损。特定角度跌落会导致点阵投影仪排线破裂或红外摄像头偏位。我们通常可通过甲洞总部元件级维修来修复；点阵投影仪本身严重受损时有时无法挽救，我们会在收费前如实告知。
Q.04Where can I get iphone face id repair near me in KL or Selangor?[+]
└─ SPR has 16 walk-in branches across Kuala Lumpur and Selangor — Kepong, Uptown Damansara, Puchong Kenari, Sri Petaling, Taman Segar, Setapak, Mahkota Cheras, Pandan Indah, Ampang, Mid Valley, IOI City Mall, Sungai Wang, Maluri, Equine Park, Taipan USJ, and Kuchai Lama. Walk into any branch — no appointment needed — or WhatsApp us a photo of your iPhone first to confirm parts at the branch nearest you.
Q.05How long does iphone face id repair take?[+]
└─ Typically 1–2 hr at any of our 16 branches. Walk in without an appointment, or WhatsApp us your model to confirm stock first.
Q.06Which iPhone models are covered?[+]
└─ All iPhone models: iPhone SE (2nd and 3rd gen), iPhone 11, 12, 13, 14, 15, and 16 series including all Pro, Pro Max, Plus, and Mini variants. Older iPhones (X, XR, XS, 8, 7, 6s) supported on a parts-availability basis at most branches.
Q.07What does iphone face id repair cost in Malaysia?[+]
└─ Cost depends on the iPhone model and the parts tier you choose. We don't post fixed prices because every case is different. WhatsApp us a photo of the damage and the model and we send a free quote within minutes. No charge for diagnosis if you walk in.
Q.08Is SPR an Apple Authorised Service Provider?[+]
└─ No — SPR is independent. We're not Apple, not an Apple Authorised Service Provider, and we don't claim to be. We've been repairing Apple devices for 17 years across 16 branches in KL and Selangor. If you specifically want Apple-genuine parts and an Apple-issued service record, your only option is Apple's own out-of-warranty service. If you want fast same-day independent repair with a 6-month warranty at independent shop pricing, that's us.
Q.09What warranty do I get?[+]
└─ Every face id at SPR comes with a 6-month warranty on parts and labour, honoured at all 16 branches across KL and Selangor — bring it to any SPR location for warranty work, not just the branch where the repair was done. Water-damage repairs carry a shorter warranty due to the unpredictable progression of corrosion.
Q.10What kind of replacement parts do you use?[+]
└─ OEM-grade parts as standard — manufactured to the same specifications as the originals. Premium-grade options are available on request for most models. We show you both tiers upfront so you can choose what fits. Apple does not sell parts to repair shops, so no independent shop in Malaysia can offer Apple-genuine parts; anyone claiming so is misleading.
Q.11Do you offer a free diagnosis?[+]
└─ Yes. Free diagnosis on walk-in at every branch. If we cannot repair your device, you pay nothing — no diagnostic fee, no consultation charge. Many fixes (lint cleaning, ultrasonic cleaning, software-only) cost nothing if that's all that's needed.
